Privacy Policy

Effective Date: September 2026

1. Introduction Root & Bloom Wellness Ltd. ("we", "us", or "our") is committed to protecting the privacy and security of your personal and health information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information in accordance with the British Columbia Personal Information Protection Act (PIPA) and applicable health privacy laws.

2. Information We Collect When you visit our website (rbwellness.ca), fill out a consultation form, or receive occupational therapy services, we may collect:

  • Contact Information: Name, email address, phone number, and address.

  • Health & Service Information: Medical history, physician referrals, ICBC claim numbers, BC Autism Funding details, and therapy progress notes necessary for providing care.

3. How We Use Your Information We collect your information strictly for the following purposes:

  • To schedule appointments and communicate with you regarding your care.

  • To provide tailored occupational therapy services, including pediatric care and ICBC active rehab.

  • To process payments and facilitate direct billing with third-party funders (e.g., ICBC, Autism Funding Unit).

  • To comply with legal and professional regulatory requirements.

4. Data Sharing and Disclosure We will never sell or rent your personal information to third parties. We only share your information when:

  • You have provided explicit consent.

  • It is necessary for billing purposes (e.g., submitting claims to ICBC).

  • We are required by law or by the College of Occupational Therapists of British Columbia (COTBC).

5. Data Security We implement appropriate administrative, technical, and physical safeguards to protect your personal information against unauthorized access, loss, or theft. All digital records are stored securely, and communications via our website forms are encrypted.

6. Access and Corrections You have the right to request access to your personal information or ask for corrections if you believe the data we hold is inaccurate.

7. Contact Us If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact our Privacy Officer at: